Frequently Asked Questions
Answers to the most common questions about ordering a tow, dispatch timing, live tracking, and membership savings.
How fast can a truck arrive?
Arrival time depends on location, traffic, and truck availability, but JTOWS is built to move quickly from request to dispatch.
Can I order without being a member?
Yes. Anyone can request a tow through JTOWS. Membership adds discounted rates and a faster repeat-order experience.
What do members get?
Members get access to off-peak discounted tows plus member-only pricing on towing, recovery and winching, tire changes, battery jumps, and lockout service.
How do I track my truck?
Once a driver is assigned, JTOWS can provide live truck visibility and ETA updates while help is on the way.
Do I need an app?
No. The JTOWS experience is designed to work directly from the website.
What if I am not sure whether I need roadside help or a tow?
Start the request anyway. JTOWS can guide the customer toward the right service based on the vehicle issue and the destination.